Processing and validating your documents takes on average a few days during our customer service opening hours.
However, the process may sometimes take longer for various reasons: if one of the documents you submitted is expired, if your residential address is no longer up to date, etc. Our teams do their best to avoid an excessive waiting time. Thank you in advance for your patience!
Please note that you only need to verify your account once.
If you verify your identity via Itsme or by taking photos, the verification will only take a few minutes.