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Promoted articles:

• I haven't been able to authenticate myself. What should I do?

  If you cannot authenticate, there are several possible reasons. - If you use ItsMe, make sure your credentials on your application are up to date. - If you take p...

• How do I use Itsme to authenticate my account?

  Authenticating yourself on our site couldn't be easier!   You have several choices:   - authenticate with ITSme; - authenticate by taking a few photos of your doc...

• My account has been suspended. What should I do?

  Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified. ...

• I would like to change the email address linked to my account. How do I do it?

  If you would like to change the email address linked to your account, please contact our customer service via the contact form. You will need to provide:  An ori...

• I would like to cancel my self-exclusion. Is this possible?

  If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your acc...

• I want to delete my account. How do I do it?

  If you want to delete your account, you can contact us using the contact form. Please include the reason why you are asking to delete your account. Are you no lon...

• Deposit via Neosurf (MyNeosurf)

  1. Go to the "Deposits" page and select the Neosurf option. Enter the amount of your code.   2. If your Neosurf code is for an amount of less than €50, you can al...

• How do I change my limits?

  There are 2 types of limits at Carousel: personal limits and the default limit.   Personal limits You can change your personal limits at any time from your accoun...

• My transaction was refused by HiPay. Why? Who should I speak to?

  If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reaso...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please no...

• How long will it take for my account to be authenticated?

  Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during the opening hours of our customer service. For ...

• I’m not able to make a withdrawal. What should I do?

  If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when y...

• I made a withdrawal request. When will the money be available in my bank account?

  Quick withdrawals are withdrawals by bank transfer that are normally processed within 3 hours. Thanks to this, you will receive your withdrawal within a few hours...

• Do my chances of winning Carousel Jackpots depend on the amount I stake?

  Not at all. All players that stake, no matter the amount, have the same chances of winning. You could bet 0.01€ and win the Turbo Treasure Jackpot or the Cash Exp...

• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information.   To ...

• What is the difference between “Real money” and “Demo” mode?

  When you play a game with real money, you play with the money you have deposited on your account. It is possible to withdraw your winnings in this game mode.   Wh...

• What is a “Rebuy” and an “Add-on”?

  A Rebuy allows you to start a new game to get onto the leaderboard again.   An Add-on allows you to buy time or game credit. This can be interesting if you haven’...

• I’ve won a tournament! When will I receive my winnings?

  Well done! Your winnings are automatically credited to your account 10 to 30 minutes after the end of a tournament. If you have won a prize, this will be sent to ...

• I’m not able to take part in a tournament. What should I do?

  If you aren't able to take part in a tournament, there a several possible reasons:   • You have insufficient funds. Make a deposit, then try again. • You have act...

• I want to take a break or exclude myself for some time. How do I do it?

  Do you want to take a step back from games of chance so you don’t lose control? We have various moderation tools to allow you to better manage your gaming behavio...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website.  A ga...

• My request to turn off the default limit has been denied and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the C...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal wee...

• I would like to turn off my legal limit, is that possible?

  Yes. To turn it off, you can go to your account settings and click on the "Remove limit" button:    Your request will automatically be sent to the Belgian Gaming...