Account and registration
Account and registration
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I haven't been able to authenticate myself. What should I do?
If you cannot authenticate, there are several possible reasons. - If you use ItsMe, make sure your credentials on your application are up to date. - If you take photos, it is important to make...
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How do I use Itsme to authenticate my account?
Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme; - authenticate by taking a few photos of your documents; To authenticate with I...
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My account has been suspended. What should I do?
Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified. For more information, please c...
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I would like to change the email address linked to my account. How do I do it?
If you would like to change the email address linked to your account, please contact our customer service via the contact form. You will need to provide: An original photo of the front and b...
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I would like to cancel my self-exclusion. Is this possible?
If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your account at the end of the 6 month...
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I want to delete my account. How do I do it?
If you want to delete your account, you can contact us using the contact form. Please include the reason why you are asking to delete your account. Are you no longer able to keep control? Reme...