Account and registration

I haven't been able to authenticate myself. What should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck that your application ...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your documents;To authenticate with ITSme, ...

I can no longer log in to my account. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your account may be temporarily ...

I can't register on Carousel. What should I do?

If you are unable to register, you may already have a Carousel account? As a 100% legal site certified by the Belgian Gaming Commission, we place great importance on complying with current leg...

How do I sign up for Carousel?

Signing up for Carousel is very simple! Just click on the "Sign Up" button. Then, fill in your details (first name, last name, email address...), choose a username and password, and set your p...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: Security verificationY...

I would like to change the email address linked to my account. How do I do it?

If you would like to change the email address linked to your account, please contact our customer service via the contact form.You will need to provide: An original photo of the front and back...

I would like to cancel my self-exclusion. Is this possible?

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can reconnect. Once the period has p...

I want to delete my account. How do I do that?

To request the closure of your account, you can contact us through: the contact form via our email address support@carousel.be.  We invite you to specify the reason for your account closure re...

A family member has passed away and had an account on this site. What should I do?

All of our teams extend their sincere condolences to you. If your relative was registered on our site, we invite you to contact our customer service by attaching the following documents: - The...

I am not receiving the password reset email. What should I do?

To receive the reset email, it is essential that the email address you provided is the one linked to your player account. If this is the case and you have not received the reset email, we invi...

I would like to delete my personal data. Is that possible?

For any requests regarding your personal data, we invite you to contact our customer service with detailed information about your request. In the case of a data deletion request, your account ...

I would like to obtain a copy of my personal data, is that possible?

This is indeed possible by contacting our customer service. Your request can be processed, and our teams will provide you with your data as soon as possible.

I would like to change my first name or last name on my profile. How do I do that?

You cannot change your first name or last name from your player account. To request this change, send our customer service a copy of your new ID card showing your new first name or last name. ...

Does Carousel.be have a birthday offer?

Unfortunately, we do not currently provide birthday offers.However, we are doing our best to offer you the best possible gaming offer. Do not wait any longer, we keep our fingers crossed that ...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’: You then have two options:Scan the QR code with your ItsMe app and then enter your personal code to confirm the connectionEnter your mobile pho...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your documents; Our Veriff photo assistant ...

I no longer want to receive emails or communications from Carousel. Where can I disable them?

Don't want to receive our communications anymore? Sorry to hear that! To unsubscribe, go to your account settings or contact our customer service.

I moved. Do I need to report it?

Yes. You are required to inform us of any changes to your personal information. UPDATE MY ADDRESS

How do I edit my personal information?

To edit your personal information, go to your account, then the "Settings" tab, and select "Personal information".You can only edit your mailing address. If you want to edit other information ...

Do I have to pay to register on Carousel?

No. Registering on our online gaming site is completely free. Once registered, you can start playing even without credit by selecting demo mode. However, to win real money, you must bet real m...

I no longer want to receive transactional emails, what should I do?

You no longer want to receive transactional emails such as withdrawal confirmations, etc.? Go to your account, then to Settings, then to Preferences, and adjust the toggles for the "Communicat...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgot your password?” on the “Log in” page and enter the email address linked to your account.  You will then receive a link to choose a new p...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register.If your country doesn’t appear in the list of residence countries available in the registration form, this means that unfortunatel...

How old do I need to be to play at Carousel?

You must be at least 21 years old to access our platform.

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username.A single account is authorized per person, it is also not possible to create another account with the username of your choice. ...

I'm not able to change my phone number. What should I do?

Have you changed your phone number? To update your number on your account, please contact us via our contact form and send us your new phone number. We'll take care of the rest!

Do you have to register to play?

If you aren’t registered, you have the option to play a 10-minute demo game with limited credit to see the quality of this website’s online games. After 10 minutes, the game will be stopped.By...