Account and registration

I haven't been able to authenticate myself. What should I do?

If you cannot authenticate, there are several possible reasons. - If you use ItsMe, make sure your credentials on your application are up to date. - If you take photos, it is important to make...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier!   You have several choices:   - authenticate with ITSme; - authenticate by taking a few photos of your documents; To authenticate with I...

My account has been suspended. What should I do?

Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified. For more information, please c...

I would like to change the email address linked to my account. How do I do it?

If you would like to change the email address linked to your account, please contact our customer service via the contact form. You will need to provide:  An original photo of the front and b...

I would like to cancel my self-exclusion. Is this possible?

If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your account at the end of the 6 month...

I want to delete my account. How do I do it?

If you want to delete your account, you can contact us using the contact form. Please include the reason why you are asking to delete your account. Are you no longer able to keep control? Reme...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier! Several options are available: - Authenticating with ItsMe; - Authenticating by taking several photos of your documents;   Our Veriff photo assis...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgotten your password” in the “Log in” menu and enter the email address linked to your account. You will then receive a link to choose a new ...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register. If your country doesn’t appear in the list of residence countries available in the registration form, this means that unfortunate...

How old do I need to be to play at Carousel?

You must be at least 21 years old to access our platform.

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username. A single account is authorized per person, it is also not possible to create another account with the username of your choice....

I'm not able to change my phone number. What should I do?

Have you changed your phone number? To update your number on your account, please contact us via our contact form and send us your new phone number. We'll take care of the rest!

Do you have to register to play?

If you aren’t registered, you have the option to play a 10-minute demo game with limited credit to see the quality of this website’s online games. After 10 minutes, the game will be stopped. B...