Deposits and withdrawals
Deposits
-
Deposit via Neosurf (MyNeosurf)
1. Go to the "Deposits" page and select the Neosurf option. Enter the amount of your code. 2. If your Neosurf code is for an amount of less than €50, you can also enter this code in the midd...
-
How do I change my limits?
There are 2 types of limits at Carousel: personal limits and the default limit. Personal limits You can change your personal limits at any time from your account settings. If you reduce...
-
My transaction was refused by HiPay. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons: • Your balance is insuff...
-
My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note that our teams save all you...
-
I can’t find my deposit in my history. How can I know if it has been successfully completed?
If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save all your deposit attempts. Has the deposit amount...
-
I wish to make a deposit with a prepaid paysafecard. What do I have to do?
To get your prepaid paysafecard, find a point of sale or order your card online on the paysafecard website. Once you have your prepaid card, you can use it to make a deposit on our website in ...
Withdrawals
-
How long will it take for my account to be authenticated?
Once you have sent us the necessary documents, our teams will verify them. This takes on average a few days during the opening hours of our customer service. For your security, additional docu...
-
I’m not able to make a withdrawal. What should I do?
If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when you registered. Also check your...
-
I made a withdrawal request. When will the money be available in my bank account?
Quick withdrawals are withdrawals by bank transfer that are normally processed within 3 hours. Thanks to this, you will receive your withdrawal within a few hours. When a withdrawal is waiti...
-
I have been asked to send documents to authenticate my account. Can I send them securely?
Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Carousel places great importance on respecting the privacy an...
-
What is the minimum and maximum amount I can withdraw?
The minimum and maximum withdrawal is : • Withdrawal by bank transfer: €10 minimum and €25,000 maximum
-
How can I withdraw money at Carousel?
Making a withdrawal at Carouselons shown on your screen. Our website offers : • Withdrawal by quick bank transfer: the money will be available in your bank account within a period of one day...