Deposits

Deposit via Neosurf (MyNeosurf)

1. Go to the "Deposits" page and select the Neosurf option. Enter the amount of your code. 2. If your Neosurf code is for an amount of less than €50, you can also enter this code in the middle...

How do I change my limits?

There are 2 types of limits at Carousel: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account settings.  If you reduce your l...

My transaction was refused. Why? Who should I speak to?

If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is insufficient: check your ...

My deposit has been ongoing for more than 10 minutes. What should I do?

If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note that our teams save all you...

I would like to know the total of my deposits and withdrawals. How can I do that?

To get a summary of your deposits and withdrawals, please contact our customer service. Our teams will then be able to provide you with the total amount you have deposited and withdrawn from y...

I can't make a deposit. What should I do?

If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.). Correct them if n...

What is Bancontact One-Click and how to deposit using this method?

Bancontact One-Click is a fast deposit method that allows you to save your bank card details to make future deposits without having to enter your information each time. With this feature, your...

I can’t find my deposit in my history. How can I know if it has been successfully completed?

If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save all your deposit attempts. Has the deposit amount b...

I wish to make a deposit with a prepaid paysafecard. What do I have to do?

To get your prepaid paysafecard, find a point of sale or order your card online on the paysafecard website.Once you have your prepaid card, you can use it to make a deposit on our website in j...

Can I deposit or withdraw from a bank account that doesn’t belong to me?

No. For security reasons, you cannot use a bank account that doesn’t belong to you to make deposits and withdrawals, even with the agreement of the account holder.This is mentioned in our term...

I have a problem depositing with Neosurf

Have you just made a deposit with Neosurf and encountered a problem?  Don’t hesitate to contact us at support@carousel.be , via the contact form, or via the LiveChat. Please inform us of:   - ...

I’m having a problem making a deposit with PayPal. What should I do?

If you’re having a problem with a deposit via PayPal, please send us the proof of debit and the email address linked to your PayPal account. We can then do some preliminary checks. You can con...

How MyNeosurf works

Your MyNeosurf account is accessible via https://www.myneosurf.com/en_GB/application/login/client  Once logged in, you have access to your Neosurf transaction history, your limits and your bal...

How do I verify my MyNeosurf account?

There are transaction limits on MyNeosurf with a Basic account. In order to benefit from a MyNeosurf Premium account, you need to authenticate your MyNeosurf account. Here is how to do it:  Lo...

What is the minimum and maximum amount I can deposit?

The minimum deposit amount is €10 (5€ via Neosurf).  In Belgium, as of 21 October 2022, your deposits are limited to a maximum of €200 per week. As a 100% legal gaming website, Carousel respec...

I would like to remove my legal limit, is that possible?

Yes.To remove it, you can go to your account settings and click on the "Remove limit" button:   Your request will automatically be sent to the Belgian Gaming Commission. Within 72 working hour...

My transaction was refused by paysafecard. Why? Who should I speak to?

If you are trying to make a deposit but your transaction is declined by paysafecard or if you encounter a problem with the paysafecard payment page, several reasons are possible: • Your balanc...

Can I delete my deposit history?

No. This is unfortunately not possible. 

What limits are imposed on my personal deposits?

There are 3 types of personal deposit limits: 1. Daily limitTakes into account all deposits made at any time during the last 24 hours.Example: At 16:30 on Tuesday 11/04/2023, my daily limit in...

I’m having a problem making a deposit with Aion. What should I do?

Aion does not offer a Bancontact system or cards, only Mastercard Debit cards. Therefore, its transactions are not managed in the same way as with other banks.Unlike Bancontact, which captures...

How can I make a quick deposit via QR code?

The quick deposit via QR code allows you to make a deposit in no time with your smartphone.Access to this deposit method is located to the right of your username and the deposit button. Here i...

How can I deposit money at Carousel.be?

To play with real money on this online gaming website, you can make a deposit using the following payment methods: