Responsible Gaming

I want to take a break or exclude myself for some time. How do I do it?

Do you want to take a step back from games of chance so you don’t lose control? We have various moderation tools to allow you to better manage your gaming behavior. For this, you can activate ...

I would to like to ban myself from gaming. How do I do it?

Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website.  A gaming ban is a permanent exclus...

A friend or member of my family is addicted to gaming. How can I help them?

If you think a friend or family member has developed a gaming addiction, the first step is to refer them to specialist help services. Located around Belgium, these centers can provide valuable...

I am worried about losing too much money when playing. How can I set myself limits?

At Carousel, we believe gaming should remain fun and we encourage you to take all necessary measures if you think you have developed a gaming addiction.   Therefore, you can set yourself perso...

How do I know if I am addicted to gambling?

At Carousel, we think that gambling should above all remain fun and entertaining. We therefore encourage you to play and bet responsibly.   To find out if you are addicted to gambling, you can...

I feel like I am losing control of my gambling behavior. How can I get back control?

At Carousel, we think that gambling should above all remain fun and entertaining.   If you think you are addicted to gambling, you can ask to be banned from gambling, temporarily or permanentl...

What is a self-exclusion?

By activating a self-exclusion, you voluntarily block yourself from our website for a duration of at least 6 months. It is a preventative measure that allows you to take back control if you fe...

What is a break?

A break is a voluntary block of your account on our site for a specified period of time. It serves as a preventative measure. You can still log in to your Carousel account, but you will not be...

I had turned off my default limit before 20 October 2022 and I can no longer deposit?

The Royal Decree of 19 June 2022 requires that deposit limits be reset and reduced to €200 per week on all player accounts. Removing it requires an active request from you which can be made fr...

I have turned off my default limit, but I can no longer deposit?

One of your personal deposit limits may have been reached.  Check in your account settings or via the deposit tab. 

What do I do if I am addicted to gambling?

Carousel has a Responsible Gaming policy. Gambling should above all remain fun and be enjoyed as entertainment. If you think you are addicted to gambling, you can ask to be banned from gamblin...